Cancellation Policy
Functional Wellness Concepts Pvt Ltd aims to provide exceptional service and support to all clients. To ensure smooth operation and fairness, the following cancellation policies apply:
Functional Health Coaching Program
Cancellation/Rescheduling: Clients must cancel or reschedule appointments at least 12 hours in advance. Failure to do so will result in forfeiture of the appointment without the opportunity to reschedule.
Program Expiration: All allotted sessions must be completed within two months after the specified end date of the program. Unused sessions after this period will expire.
Payment Terms: The cost of the program, as communicated via email, can be paid in two installments.
Client Absence/Withdrawal: In case of absence or withdrawal for any reason, the client remains responsible for the pro-rata share of the program that has been delivered.
Right to Cancel: Functional Wellness Concepts reserves the right to cancel the program if it is deemed not advantageous to continue. In such cases, clients are only responsible for the pro rata share of coaching services received.
Refunds, if applicable, will be processed within 5–7 working days as a credit to the client's bank account.
Functional Fitness Program
Clients are billed monthly for the functional fitness program. There are no refunds for this program
Other Programs
Cancellation policies for other programs vary depending on the specific program and situation. Please refer to the individual program guidelines or contact us for more information.
of your Health Coaching program
Termination
Your right to terminate:
If you have any concerns regarding the program, its effectiveness, or our service providers, please feel free to reach out to us. We are committed to addressing your concerns and supporting you throughout your experience.
You also have the flexibility to discontinue your health coaching program at any time if you feel the approach is not suitable for you or if you are not experiencing the desired benefits.
Our right to terminate
We reserve the right to terminate participation in the program under the following circumstances:
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Lack of engagement or when the program is not deemed beneficial to the participant
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Non-compliance with program guidelines or instructions
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Non-payment of fees despite prior reminders
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Inadequate cooperation or failure to actively participate in the program process
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Any other behavior that prevents the program from being delivered effectively
All such decisions are made to ensure the integrity and effectiveness of the program for all participants.
Payments & Refunds
Refund Policy
Our programs are structured around predefined service milestones, including consultations and reviews, each carrying equal value. Refunds are processed on a pro-rata basis based on the number of milestones utilized, rather than the overall program duration. All refund requests are subject to internal review and approval, ensuring a fair, transparent, and consistent process across all programs.
In the event of the Client’s absence or withdrawal, for any reason whatsoever, the Client remains responsible for the pro-rata share of the program that has already been delivered
Refund Calculation
The refund amount is determined by deducting the value of services already utilized from the total amount paid. This value is calculated by dividing the total program fee by the number of milestones to derive a per-milestone cost, and then multiplying it by the number of milestones completed.
Refunds apply only to the amount actually paid and are processed within up to 10 working days after approval and receipt of all required details.